Polaris Labs
E-commerce Businesses

The AI Operating System

Built for E-commerce Businesses

Recover abandoned carts, win back lapsed customers, and handle support automatically - so you grow revenue without growing your team.

app.polarislabs.io · E-commerce OS
Live Activity All systems live
Abandoned cart recovered - $284
3-step sequence · cart email clicked · order placed
just now
Customer support reply sent - order delay
Tracking checked · apology sent · 10% voucher issued
7m ago
Win-back campaign sent - 847 lapsed customers
90+ day inactive · personalised offer · 12% open rate
1h ago
Post-purchase sequence triggered - 34 orders
Day 1 thank you · Day 5 review request · Day 14 upsell
2h ago
Low stock alert - Top Seller SKU #1042
Stock at 18 units · reorder triggered · supplier notified
3h ago
$284
Cart Recovered
23
Reviews Collected
18%
Recovery Rate

The Problem

Sound familiar?

The manual work costing e-commerce businesses time and revenue every single day.

01
Abandoned carts go unrecovered
70% of carts are abandoned. Without an automated recovery sequence, that revenue is gone.
02
Lapsed customers aren't reactivated
Customers who bought once and went quiet are your easiest wins - but only if you reach out at the right time.
03
Support tickets slow your team
Shipping enquiries, return requests, and product questions eat hours that should go to growth.
04
Reviews aren't being requested
Most happy customers don't leave reviews unprompted. Your rating suffers while competitors game it.

What We Build

AI agents built for e-commerce

Every automation is custom-built for your systems and workflows. Click any card to get started.

AI Agent
Abandoned Cart Agent
Sends a personalised 3-step recovery sequence when a cart is abandoned - with the right timing, the right message, and an optional incentive on step 3.
  • 3-step recovery sequence
  • Timing optimised per behaviour
  • Optional discount on final step
KlaviyoShopifyGmailHubSpot
Book a free discovery call
Tell us about your e-commerce business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Customer Winback Agent
Identifies lapsed customers at 30, 60, and 90 days and sends personalised win-back campaigns - recovering revenue that would otherwise be gone.
  • Behaviour-triggered win-back
  • Personalised offers per segment
  • Tracks recovery rate
KlaviyoShopifyHubSpotGmail
Book a free discovery call
Tell us about your e-commerce business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Customer Support Agent
Handles common customer service enquiries - order status, tracking, returns, product questions - automatically, with escalation for complex issues.
  • Order status + tracking queries
  • Return request processing
  • Complex issues escalated
GorgiasClaude AIShopifyGmail
Book a free discovery call
Tell us about your e-commerce business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Review & Reputation Agent
Requests reviews from happy customers at the right moment post-purchase, routes responses, and monitors your brand reputation automatically.
  • Post-purchase review requests
  • Google + product review collection
  • Negative reviews escalated
GmailKlaviyoShopifyClaude AI
Book a free discovery call
Tell us about your e-commerce business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.

FAQ

Common questions

Automation recovers abandoned revenue, reactivates lapsed customers, handles support, and collects reviews - all without manual effort. E-commerce stores using automation typically recover 8–18% of abandoned carts and see 20–30% lift in repeat purchase rates.

Yes. The system integrates directly with Shopify (and WooCommerce, BigCommerce) and triggers the recovery sequence based on cart abandonment events, personalising the message with the items left behind.

The AI handles the high-volume, straightforward enquiries: order status, tracking, return requests, product questions. Complex or sensitive issues are automatically escalated to your team with full context.

2–3 weeks. Abandoned cart recovery is typically first - it generates ROI within days of going live and is the fastest way to validate the system.

Ready to automate your e-commerce business?

Book a free 30-minute discovery call. We'll map out exactly what to automate first - and what the ROI looks like.

Book Your Free Call